
Ambassador Kenney tries on the monitor’s headphones as she observes a call center agent attend to a customer at the Sutherland Global Services center in Davao City. The business process outsourcing company started in Rochester, New York in 1986, and now employs more than 24,000 professionals in the U.S., Philippines, India and two other countries. The company employs 7,523 Filipinos in its branches in Makati, Clark, and Davao City.