• Mon thru Fri 7:30am - 11:00am, Telephone inquiries 2:00pm - 4:00pm
• EMERGENCIES The American Citizen Services section can be contacted 24 hours a day, 7 days a week. During normal business hours, Mon thru Fri between 7:30 am and 4:30 pm, contact the section directly at (63)-2-301-2000 x 2532 or x2555. At all other times, the Duty Officer can be reached by contacting the Embassy at 63-2-301-2000 and following the prompts.

All US citizens seeking passport, citizenship and birth registration services should first contact (63) (2) 879-4747 (ACS-Air21/FEDEX Local Courier Service), 7:30am - 4:30 pm, Mon-Fri, except American and Philippine holidays) to obtain the necessary forms and list of requirements.The US Embassy has partnered with Air21/FEDEX to provide blank forms, pick-up completed forms and documents, and deliver passports and Consular Reports of Birth Aboard to any location in the Philippines for a nominal fee. Appointments will be scheduled upon receipt of documents.

WALK-IN applicants should be aware that they may not be accomodated right away except in emergency cases. Priority will be given to the applicants holding pre-scheduled appointments.