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Rescheduling Appointments

  • If you know beforehand that you are unable to keep your visa appointment, or if you miss your visa  appointment, you may reschedule the appointment by visiting the U.S. Embassy in Manila’s Visa Information and Appointment Service online at or by calling (632) 982-5555 or (632) 902-8930.
  • If you missed your visa interview appointment because of additional medical tests, St. Luke's Medical Center Extension Clinic, after determining that you are clear to travel, will  instruct you to request a visa appointment by visiting the online appointment website or by calling the Visa Information and Appointment Service.  
  • The Visa Information and Appointment Service is open Monday through Friday, from 8:00 a.m. to 8:00 p.m. (Manila time), except on Philippine and U.S. holidays. Applicants, agents, or petitioners in the U.S should call (214) 571-1600, from 7:00 p.m. to 7:00 a.m. (Eastern Standard Time).  Callers may speak with an English-, Tagalog-, Ilocano- or Cebuano-speaking operator.
  • Applicants or their representatives must have the applicant’s immigrant case number, passport number and passport expiry date ready when requesting a visa appointment.