Embassy of the United States Manila, Philippines

The Embassy website is a useful reference for commonly asked questions. If you, however, have questions about a specific case and the information on our website is not sufficiently responsive, feel free to contact us.

By Email: This is the preferred mode of communication. Please click here

By Telephone:

For visa appointment related inquiries, please contact the Embassy’s Visa Information and Appointment Service at (632) 982-5555 or (632) 902-8930.  The Visa Information and Appointment Service is open Monday through Friday, 8:00 a.m. to 8:00 p.m. (Manila time), except on Philippine and U.S. holidays. Applicants, agents, or petitioners in the U.S should call (214) 571-1600, from 8:00 p.m. to 8:00 a.m. (Eastern Standard Time). Callers may speak with an English-, Tagalog-, Ilocano- or Cebuano-speaking operator. This service is free of charge, except for long distance calls.

The Visa Information and Appointment Service representatives are unable to provide advice, case status updates, or make determinations about legal aspects of cases.

For inquiries on a specific case, please call the Immigrant Visa (IV) inquiry line at (632) 301-2000, extension 5184 or 5185 during normal business hours.

BY Fax: 632) 301-2591

• Clearly indicate in your communication your full name, your current mailing address, your telephone number and/or fax number, the applicant's full name, the applicant’s case number, the applicant’ s visa category, and the applicant’s priority date.
• Please limit your message to 500 characters or less.
• Only send supporting information about an applicant’s case if it has been specifically requested by a consular officer.
• Do not send Affidavits of Support. These are not valid if transmitted by fax, as they must contain original signatures.

By Mail:

From within the Philippines: Operations Unit, Immigrant Visa Branch, United States Embassy, 1201 Roxas Blvd., Ermita, Metro Manila 1000

From outside the Philippines: Operations Unit , Immigrant Visa Branch, PSC 500, Box 26, FPO AP, 96515-1000 USA

• DO NOT send registered mail.
• Do not address correspondence to a person by name. Employees are transferred on a regular basis, so any mail addressed to an individual may be forwarded to that person and not to the section where your concern would be addressed.
• If you have an e-mail address, please include it in your letter.

Note: The National Visa Center (NVC) in Portsmouth, New Hampshire forwards immigrant visa cases to the U.S. Embassy in Manila only when interview slots are available. The NVC, not the Embassy, schedules immigrant visa interviews. For K visa applications, the NVC forwards the petitions to Manila only after completing preliminary processing on those cases. If you would like to check on the status of your case, NVC can be reached at (603) 334-0700.