Rescheduling of Appointments

The Embassy website is a useful reference for commonly asked questions. If you, however, have questions about a specific case and the information on our website is not sufficiently responsive, feel free to contact as follows:

By Telephone:

The Immigrant Visa Information Call Center which can be reached at 1-909-101-7878 is available Monday to Friday, 8 am to 6 pm (Philippine Time). There is a fee assessed to callers by the call center for its services.

Call center customer service representatives are able to provide basic information regarding the status on file with the Embassy. They are unable to provide advise or make determinations about legal aspects of cases.

By Mail:

From within the Philippines: Chief, Immigrant Visa Branch. United States Embassy 1201 Roxas Blvd. Ermita 1000 Manila

From outside the Philippines: Chief, Immigrant Visa Branch, PSC 500 Box 26 FPO AP 96515-1000 USA

• DO NOT send registered mail
• Do not address correspondence to a person by name. Employees are transferred on a regular basis, so any mail addressed to an individual may be forwarded to that person and not to the section where your concern would be addressed.
• If you have an e-mail address, please include it in your letter.

By Fax or Email:

The Immigrant Visa Unit fax number is (632) 338-4129 and its email address is Consivmanila@state.gov.

• Due to the large volume of messages received, it may take four to six weeks to reply to your inquiry.
  
• Clearly indicate in your communication the applicant's full name and case number.
  
• Please limit your message to the minimum number of pages.
  
• Do not send supporting information about an applicant's case unless it has been specifically requested by a consular officer;
  
• Do not send Affidavits of Support. These are not valid if transmitted by fax, as they must contain original signatures and notarizations.

Note: The National Visa Center (NVC) in Portsmouth, New Hampshire forwards immigrant visa cases to the US Embassy in Manila only when they are about to become current. NVC can be reached at 603-334-0700 to check the status of cases.