Embassy of the United States Manila, Philippines

BY FAX:

(632) 301-2591

Clearly indicate in your communication your full name, your current mailing address, your telephone number and/or fax number, the applicant's full name, the applicant’s case number, the applicant’ s visa category, and the applicant’s priority date.

• Please limit your message to 500 characters or less.
• Only send supporting information about an applicant’s case if it has been specifically requested by a consular officer.
• Do not send Affidavits of Support. These are not valid if transmitted by fax, as they must contain original signatures.  

BY E-MAIL

For general inquiries: IVManilaReplies@state.gov

To enable us to electronically sort the messages and provide better, more timely responses, you should follow the instructions below.

• The subject line of your email should indicate the visa applicant’s last name, first and middle name (ex. DOE, John James), case number/USCIS receipt number, visa category and priority date. 
• Messages should be limited to 500 characters or less.
• The mail size should not be more than 15 KB.
• Do not submit documentation or attachments with your message as our system is unable to receive inquiries with attachments.
• Do not send your inquiry more than once as duplicate inquiries will congest our system and delay our response time.

Before submitting your inquiry, please review our website where you will find answers to many of your questions regarding the immigrant visa process.

If you are NOT the applicant/petitioner/lawyer/designated agent, click here to continue. 

For early appointment requests and visa scheduling issues: IVMNLAppointments@state.gov

Please note, however, that early appointment requests may only be approved on a case to case basis (i.e., aging out cases, or in cases involving personal or medical emergencies), and only if visa interview slots are available.

For adoption inquiries: IVManilaAdoptions@state.gov.

BY MAIL:

From within the Philippines: Chief, Immigrant Visa Branch, United States Embassy, 1201 Roxas Blvd., Ermita, Metro Manila 1000

From outside the Philippines: Chief, Immigrant Visa Branch, PSC 500, Box 26, FPO AP, 96515-1000 USA

• DO NOT send registered mail.
•  Do not address correspondence to a person by name. Employees are transferred on a regular basis, so any mail addressed to an individual may be forwarded to that person and not to the section where your concern would be addressed.
• If you have an e-mail address, please include it in your letter.  

BY TELEPHONE:

For visa appointment related inquiries, please contact the Embassy’s Visa Information and Appointment Service at (632) 982-5555 or (632) 902-8930. The Visa Information and Appointment Service is open Monday through Friday, 8:00 a.m. to 8:00 p.m. (Manila time), except on Philippine and U.S. holidays. Applicants, agents, or petitioners in the U.S should call (214) 571-1600, from 7:00 p.m. to 7:00 a.m. (Eastern Standard Time). Callers may speak with an English-, Tagalog-, Ilocano- or Cebuano-speaking operator.

The Visa Information and Appointment Service representatives are unable to provide advice, case status updates, or make determinations about legal aspects of cases.

For inquiries on a specific case, please call the Immigrant Visa (IV) inquiry line at (632) 301-2000, extension 5184 or 5185 during normal business hours.

If you were refused under Section 221(g) the Immigrant and Nationality Act (INA) and had submitted the required documents via the 2GO commercial courier, you are kindly requested to wait to hear from the U.S. Embassy about the status of the visa application.

Note: The National Visa Center (NVC) in Portsmouth, New Hampshire forwards immigrant visa cases to the U.S. Embassy in Manila only when interview slots are available. The NVC, not the Embassy, schedules immigrant visa interviews. For K visa applications, the NVC forwards the petitions to Manila only after completing preliminary processing on those cases. If you would like to check on the status of your case, NVC can be reached at (603) 334-0700. The NVC mailing address is 31 Rochester Avenue, Suite 200, Portsmouth, New Hampshire 03801-2915, Attention: WC. Public inquiries may also be sent by e-mail at NVCInquiry@state.gov.  

REPORTING FRAUD

Committing visa fraud or lying on your petition, visa application or to a Consular Officer may result in the revocation of your petition and/or a permanent ineligibility to travel, work or immigrate to the United States. If you suspect someone of fraud, we ask you to report it immediately to the U.S. Embassy in Manila. The information you provide to the Embassy will remain confidential and will only be seen by Consular Officers and other U.S. Government employees working on a person’s visa case. In order to facilitate the reporting of fraud, we have created an electronic form that can be submitted directly to the U.S. Embassy in Manila. Please note that fabricating stories about visa applicants is not acceptable. We ask that you be as honest and concise in your statement as possible. If you would like to report visa fraud, please click here.