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Social Security Administration

The Social Security Administration is headed by one American Officer, and staffed with 28 Locally Employed Staff (LES). SSA is configured to be like a U.S. stateside district office, providing many of the same services and functions. Its primary function is to administer SSA programs and services for people residing in the East-Asia Pacific Region. The division currently serves over 100,000 beneficiaries and pays out over 500 million dollars to those individuals each year.

A unique aspect of the SSA in Manila is the amount of face to face contacts and the field work. Fraud prevention and detection is a major thrust of the operation. Four full time investigators travel throughout the Philippines conducting investigations and also provide service to those individuals who cannot come into the Embassy due to distance, illness, age, etc. Services provided by Social Security include:   

  • Taking claims for entitlement to all types of Social Security Benefits (Retirement, Survivors, Disability, Lump Sum Death Payment)
  • Processing applications for new or replacement Social Security Cards
  • Helping beneficiaries re-establish entitlement
  • Processing all Post Entitlement Issues: Change of Address, Direct Deposit Enrollment, Non-Receipt of Check Issues, etc.
  • Clearing Earnings Discrepancies
  • Answering Social Security Questions
  • Handling Medicare Enrollments and Issues



DARRIN K. MORGAN, Regional Federal Benefits Officer

Social Security Administration
United States Embassy
1201 Roxas Blvd., Ermita
0930 Manila, Philippines
Contact Information:
Phone: (632) 301-2000 ext. 9
Fax: (632) 708-9723 and (632) 708-9714

Outreach Announcement

  • The Social Security Administration (SSA) will be conducting an outreach at the U.S. Consulate in Cebu, Waterfront Hotel, Lahug, Cebu City on the following dates:

    April 22, 2014 (Tuesday) from 9:00 a.m. to 2:00 p.m.
    April 23, 2014 (Wednesday) from 9:00 a.m. to 12:00 p.m.

    Services rendered will include taking applications for social security benefits and social security number, and assisting with other SSA issues. No other consular services will be offered.