Embassy of the United States Manila, Philippines

The Social Security Administration office in Manila operates like a U.S. stateside district office providing many of the same services and functions. The primary function is to administer Social Security programs and services for people residing in Asia, Australia and the Pacific Rim. The office serves over 100,000 beneficiaries and pays out approximately 500 million dollars to those individuals each year.

A unique aspect of the office is the amount of face-to-face contact and the field work. Fraud prevention and detection is a major thrust of the operation. Four full-time investigators travel throughout the Philippines conducting investigations and provide services to individuals who cannot come into the Embassy due to distance, illness or age. Services provided by Social Security include:

·         Taking claims for Social Security Benefits; e.g., retirement, survivors, disability, lump sum death payment

·         Processing applications for new or replacement Social Security cards

·         Helping beneficiaries re-establish entitlement

·         Processing post-entitlement issues; e.g., change of address, direct deposit enrollment, non-receipt of checks

·         Handling earnings discrepancies

·         Answering Social Security questions

·         Handling Medicare enrollments and issues.  

ALL SERVICES PROVIDED BY SOCIAL SECURITY ARE FREE OF CHARGE.

DARRIN K. MORGAN, Regional Federal Benefits Officer

Social Security Administration
Unit 8600 Box 1610
DPO AP 96515-1610

Social Security Administration
United States Embassy
1201 Roxas Blvd., Ermita
0930 Manila, Philippines
Phone: (63)(2) 301-2000 ext. 9
Fax: (63)(2) 708-9723 & (63)(2) 708-9714
E-mail: FBU.Manila@ssa.gov