U.S. Citizens Services
Delays in Overseas U.S. Passport Processing
Due to a systems issue affecting global passport operations, there is currently a delay in the printing of U.S. passports that were approved at overseas passport facilities. Applications accepted at U.S. Embassies or Consulates on or after May 26, 2015 are affected by this delay. If you applied for a U.S. passport during this time frame and have travel plans within the next 10 business days, please consider requesting an emergency passport at the consulate or embassy at which you originally applied. Information about how to apply for an emergency passport is available at the following: http://manila.usembassy.gov/passports/emergency.html
The American Citizen Services (ACS) Unit serves the American community in the Philippines. Approximately 180,000 U.S. citizens reside in the country, and over seven hundred thousand Americans visited the Philippines for business and pleasure in 2014. The ACS Unit issues passports and reports of birth and death for Americans in the Philippines, as well as providing notarial services. ACS also assists U.S. citizens in distress, such as those arrested or destitute. It maintains a list of doctors, dentists and attorneys for reference.
The Embassy is located at 1201 Roxas Boulevard in Manila. The American Citizen Services section is open for routine passport and citizenship services by appointment only. We are open for routine walk-in services from 7:30 AM - 12:00 noon daily. The Embassy also operates a Consular Agency in Cebu city which offers routine passport, citizenship and other services to Americans living in the central and southern Philippines. The Agency is located on the ground floor of the Waterfront Hotel in Lahug, Cebu City and is open on a walk-in basis from 9:00 AM - 11:00 AM daily. The ACS section is not open on American and some local holidays as well as Consular Training days (which is every first Wednesday of each month). The American Consular Agency is also closed during holidays.
Online Appointments for Passports and Notarials
In order to better serve you, the American Citizen Services unit now accepts all routine passport applications and offers all notarial services only through an online appointment system. This allows us to plan and adjust for fluctuating demand and will make for a smoother, more predictable visit to the embassy. This new system will also cut down on the time you spend in the embassy waiting rooms! Please read the passport, notary (including mortuary certificate), or legal capacity to marry page before booking your appointment.
Starting August 1, 2014, all appointments for Consular Reports of Birth Abroad (CRBA) and Adult Citizenship applications at U.S. Embassy Manila will be made through a mail-in appointment scheduling system in order to provide better service to our clients. The on-line appointment system will no longer be available. The new mail-in system will reduce the wait time for appointments and help you prepare for your citizenship appointment at the Embassy.
External Link Policy and Disclaimers
- This website is produced and maintained by the Department of State. Links to other sites are provided as a convenience and should not be construed as an endorsement of the views or products contained therein.
Emergency Contact Information
In case of an Emergency outside business hours, American citizens may reach the Embassy Duty officer through the Embassy operator
at (63)(2) 301-2000.
Whether you reside in the Philippines or are just visiting, please consider registering with the U.S. Embassy here.
Latest Messages to U.S. Citizens
. Emergency Message for U.S. Citizens: Philippines Travel Warning - May 22, 2015
. Message for U.S. Citizens: Avoid the Rush - Renew your Passport Now - February 20, 2015
. Message for U.S. Citizens: Preparing For the 2015 Tax Filing Season - February 10, 2015