Embassy of the United States Manila, Philippines

The American Citizen Services (ACS) Unit serves the American community in the Philippines. Approximately 132,000 U.S. citizens reside in the country. Several hundred thousand Americans visit the Philippines each year for business and pleasure. The ACS Unit issues passports and reports of birth and death for Americans in the Philippines, as well as providing notarial services. ACS also assists U.S. citizens in distress, such as those arrested or destitute. It maintains a list of doctors, dentists and attorneys for reference.

In early March, the Consular Section of the U.S. Embassy moved into its new building on the Embassy grounds.  Public access to the new building will be at a different entrance, but still off of Roxas Blvd.  The guards can assist you in finding the new entrance. 

Online Appointments for Passports, Reports of Birth Abroad, Derivative Citizenship for Adults, and Notarials!

In order to better serve you, American Citizen Services in Embassy Manila has moved to an online appointment-only system for passport and notarial services.  This allows us to plan and adjust for fluctuating demand and will make for a smoother, more predictable visit to the embassy. This new system will also cut down on the time you spend in the embassy waiting rooms! Please read the passport, Reports of Birth Abroad and Derivative Citizenship, notary (including mortuary certificate), or legal capacity to marry page before booking your appointment. 

Additional Information on the Flooding in the Southern Philippines

Below are helpful websites for information regarding storm Washi (Sendong):

• National Disaster Risk Reduction Management Council -  website: http://www.ndrrmc.gov.ph/
• Department of Social Welfare and Development – website:  http:www.dswd.gov.ph
• Iligan City Government - website: http://www.iligan.gov.ph/
• Cagayan de Oro City Government – website: http://www.cagayandeoro.gov.ph/  (no information about the storm but have the list of the telephone numbers of the local government offices)
• Philippine National Red Cross – website: http://www.redcross.org.ph
• ABS-CBN News – website: http://www.abs-cbnnews.com/
• GMA News – website: http://www.gmanetwork.com/news

To contact the Embassy about the flooding, to let us know you are safe or to seek help locating a loved one, you can:

• Email us at acsinfomanila@state.gov. 
• Call the American Citizens Services Unit through two temporary phone numbers established in response to the flooding.  The first number, (02) 301-2000 ext. 2188, will allow you to leave a voice mail of your information.  The second number, 0928-340-8914, will allow you to submit a text message.  Both numbers will be monitored closely during business hours, please let us know in your message if you would like us to call you back.
• For other inquiries, or to reach us after January 6, please call the U.S. Embassy in Manila at telephone (02) 301-2000, ext. 2246 or 2567, between 7:30 a.m.-12:00 p.m. or 1:00 p.m.-4:00 p.m., Monday through Friday.  For emergencies after business hours, you may also contact the Duty Officer by calling telephone (02) 301-2000.

Up-to-date information on security can also be obtained by calling 1-888-407-4747 toll-free in the United States and Canada or, for callers outside the United States and Canada, on a regular toll line at 1-202-501-4444. These numbers are available from 8:00 a.m. to 8:00 p.m. Eastern Daylight Time, Monday through Friday (except U.S. federal holidays)

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New Courier Effective January 24, 2012

Effective January 24, 2012, the U.S. Embassy-contracted courier for American Citizen Services (citizenship and passport services) will be Air21.  For passport applications not covered by the online appointment, you may submit your documents by mail or you may call Air21 at 879-4747, between 7:30 a.m. and 4:30 p.m., Monday to Friday, except on holidays.  Please read all the instructions for the passport service you need and check carefully if the service requires an online appointment or not. 

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 Consular Fees Effective July 13, 2010

The new schedule of fees for Consular Services includes fees for passports, notarials and other consular services.  Click here for details.